Question Catzilla 4k Advanced - EExternalException in module KERNELBASE.dll

When I try to launch Catzilla I get an Application Error. I did contact the support, which suggested to run Catzilla as admin and to do a reinstall.

I did both (among many other things - like download it from steam as well) but the issue is still there and the support does not reply to my messages anymore.

To me it seems that this issue occurs when the benchmark tries to identify the hardware of the PC.

i.imgur.com/upkHP2E.png

Windows 10 Version 1709 Build 16299.192
ASUS MAXIMUX X APEX
intel Core i7 8700k
Zotac GTX 1080 mini

I get the exact same error as you. i have tried everything, even a clean install of windows. Nothing seems to help. Any help would be appreciated.
(this happend after i changed my motherboard and processor)

System:
Windows 10 pro
Msi z370 gaming pro carbon
Intel core i5-8600k
Msi gtx 1080 gaming x

I have the same problem since I changed the system adre asus maximus card x hero - i7 87 00k vga asus srix 1080 os win 7, win 8.1 win 10 with no one works

I also have Purchased the Advanced Version and after upgrading Hardware (MoBo/CPU) I am getting the same error as all of you. After Re-Installing Windows and spending hours trying to resolve this issue, including creating a new profile and installing it there and trying it to renaming my old profile, to renaming KernalBase.Dll, after changing permissions on the file and then running SFC /SCANNOW, it does see it missing and installs a new one.
I have come to this conclusion - It kicks the error during system detection and that must be cross referencing the license file which is locked with old hardware info, because it can't be a reg key after clean install of windows. and we all have purchased the Advanced Benchmark, so the only way to use our purchased program is for someone from support to reset our licenses to our new hardware.

It's really indecent that they do not solve the problem
class action?

Having the same issue here after upgrading from my FX-8350 to the i7 8700k. I've paid for the advanced version and sure would like to be able to use what i paid for...